Liverpool Tour Experiences — Compliance & Documentation
Safety & Procurement
Corporate procurement teams, public sector buyers, educational institutions, and professional event agencies need more than a quote and a handshake. We operate to a standard that meets the documentation requirements of professional group buyers — and we make it easy to verify.
Built for Professional Buyers
A significant proportion of our clients are corporate travel managers, procurement teams, event agencies operating under client compliance frameworks, educational coordinators, and public sector buyers. We understand that these clients cannot simply use a supplier who seems fine — they need to demonstrate due diligence, confirm insurance coverage, review risk assessments, and in some cases complete formal supplier approval processes.
We have built our business to meet these requirements without friction. The documentation exists. The policies are in place. The information is available promptly on request. We do not treat compliance requirements as bureaucratic inconvenience — we treat them as the legitimate professional standard they are.
Documentation Available on Request
Company Registration
Liverpool Tour Experiences operates as Brewery Tours Ltd (trading as Liverpool Tour Experiences). We can provide Companies House registration details, VAT registration number, and registered office details for supplier approval and procurement processes.
Public Liability Insurance
We hold public liability insurance appropriate to our operational scope. Insurance certificates can be provided to procurement teams and client compliance officers on request. We can also confirm the insurance position of key sub-contractors where required.
Risk Assessments
We produce programme-specific risk assessments for group visits on request. These cover transport, venue access, route hazards, emergency procedures, and any specific risks associated with the programme activities. Risk assessments are tailored to the specific programme and group, not generic templates.
Safeguarding Policy
We maintain a safeguarding policy relevant to our work with groups that may include minors or vulnerable adults — particularly relevant for educational institutions, university groups, and care organisations. This is available on request for any group involving young people or participants requiring additional duty-of-care consideration.
GDPR & Data Handling
We use HubSpot CRM for client communications, enquiry management, and booking documentation. Passenger data shared with us for programme planning is handled in accordance with UK GDPR requirements. We can provide our data handling policy and confirm our approach to third-party data sharing for procurement approval processes.
Supplier Vetting Information
For clients whose compliance frameworks require confirmation of sub-contractor vetting, we can provide details of our supplier selection criteria, the licensing and insurance checks we apply to transport operators, and the verification processes we follow for guides and activity providers.
Emergency Procedures & Incident Management
Every programme we manage includes a documented emergency contact structure and a clear procedure for responding to incidents. Our on-site representative has direct lines to transport operators, venues, and emergency services throughout any programme day. We have managed medical situations, transport failures, severe weather disruptions, and other unplanned events across 27 years of group programme delivery.
24-hour emergency contact
For programmes with overnight stays, we provide a direct contact number available 24 hours throughout the programme period. Clients and escorting staff have a number they can call that will be answered.
Incident reporting
Any incident during a programme is documented and reported to the client in writing following the programme. For corporate clients, this supports their own internal incident management requirements.
Contingency planning
For complex or high-value programmes, we build contingency plans into the operational brief — alternative transport arrangements, back-up venue options, and pre-agreed client communication protocols if programme changes are required.
Need Compliance Documentation?
Contact us with your specific requirements. We’ll provide the relevant documentation promptly.